Help Center

Welcome to the Help Center for Faiza Shaikh Art.

We’re here to support you with anything you need—whether you have questions about your order, artwork details, shipping, or custom commissions.

Browse the sections below to find quick answers or reach out to us anytime.

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1. Frequently Asked Questions (FAQs)

1.1 How do I place an order?

Simply browse the artwork, add your chosen item to the cart, and proceed to checkout.

Fill in your details, make the payment, and you’re done!

1.2 Do you create custom or commissioned art?

Yes! We offer customized artwork based on your vision.

Visit the Custom Art/Commissions page (if applicable), or contact us directly to discuss your idea.

1.3 How long does it take to process an order?

• Ready-made artwork: 2–4 business days
• Custom pieces: Depends on complexity (discussed individually)
• Prints/merchandise: 2–5 business days

1.4 What payment methods do you accept?

We support secure online payment options.

Available methods will appear at checkout.

1.5 Can I cancel my order?

Orders for ready-made items may be canceled within 12 hours, if not yet shipped.

Custom orders cannot be canceled once the creation process has started.

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2. Shipping & Delivery Help

2.1 Do you ship internationally?

Yes, we ship worldwide. Delivery time and costs may vary depending on your location.

2.2 How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number and link.

2.3 What should I do if my order hasn’t arrived?

Delays may occur due to courier issues, weather, or customs.

If your package seems delayed, feel free to contact us for assistance.

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3. Returns & Refunds Help

3.1 What if my artwork arrives damaged?

If your item arrives damaged, contact us within 3 days, including photos of the damage.

We’ll help arrange a replacement or resolution.

3.2 Are refunds available?

Refunds are available only for damaged or incorrect items.

Custom or personalized artwork is non-refundable.

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4. Custom Art Help

4.1 How do I request a custom piece?

You can reach out with your idea, preferred style, size, and references.

We’ll discuss timelines, pricing, and details before starting the artwork.

4.2 Do you provide progress updates?

Yes—periodic updates can be shared (upon request) during the creation process.

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5. Technical Help

5.1 I’m having trouble placing an order.

Try clearing your browser cache, using a different device, or checking your payment method.

If the issue persists, contact us and we’ll guide you through the process.

5.2 The website is not displaying correctly.

This may be due to browser compatibility or internet connectivity.

Refreshing the page or switching browsers often solves the issue.

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6. Contact Support

Still need help? We’re here for you!

• Email: info@faizashaikhart.com 
• Phone: +971 50 225 2826 
• Address: Villa p 99, Nisreen street 3 Emirates hills. Dubai. UAE

We aim to respond within 24–48 hours on business days.